Telmate, one of the leading companies in prison communication services, has received both praises and criticism for its quality of services. While it has benefited prisoners and their loved ones by facilitating communication, money transfer, and positive content such as eBooks and music, it has been mostly shoddy in doing its job if clients’ sentiments are anything to go by.
Tablets for Inmates – A Trap or Assistance?
Telmate recently made a generous gesture by donating tablets to numerous prisons across the country. According to Telmate and prison authorities, the tablets are meant to help in correction of inmates. They will be primarily used for educative purposes such as giving access to eBooks, positive music, and educative videos.
However, although Telmate has promised that inmates’ access to the internet will be controlled, people are still divided about the consequences. Some people argue that it will be good for inmates while others feel that it goes against the essence of incarceration. Allegedly, inmates should be denied technology privileges that may make their sentences feel lighter.
Other people are suspicious of Telmate’s motive. This is because although Telmate provides the tablets for free as donations, it will still charge for their use with respect to internet access.
Growing Incompetence in Money Transfer
Inmates rely on their friends and loved ones to get money for communication and other uses. Telmate facilitates this through its money transfer system, but it is never easy; in fact, clients are complaining that it is becoming more difficult. Naturally, Telmate requires clients to provide some personal information to prevent fraud. However, some of the required information is sensitive, and even then there are always complications with clearance.
Consequently, Telmate’s incompetence is leaving inmates stranded without money and their loved ones worried about their welfare.
Insecure Phone Lines
It is unsurprisingly common to receive a phone call from an inmate hoping to hustle you. Inmates are able to do this by exploiting weak security measures in their communication service providers. Telmate is especially susceptible to this, and it has attracted the wrath of clients and even non-clients for its lax security measures.