Knox County Commission Expands The Use Of Tablets For Prisoners

On Monday, the Commission granted permission to the Knox County Sheriff’s Office to make another purchase of 900 tablets for the cost of $425 each which will be purchased from the money that they made out of the first 300 tablets that they had bought a few months back. If reports are to be true, the county makes about $15,000 a month through the calls and messages that the inmates and their families make. The inmates are charged 40 cents for each message, $5.99 for half an hour video call and $4.99 for using a tablet for 24 hours.



Sheriff Jimmy “J.J.” Jones was unmoved by the critics on providing tablets to inmates for entertainment. He said that there is no system where the criminals give back something to the tax payers as they are the ones who use the taxpayers’ money to live comfortably in the prisons. He has worked with the department for 36 years, and he had never seen such an excellent opportunity where the criminals are able to pay back something to the taxpayers. According to him, this was the main reason why they chose to buy tablets for the prisoners.



The prisoners cannot access the internet and social media websites through the tablets. Since the introduction of the tablet, the contact between the jail staff and the inmates has been significantly reduced, that has reduced the chances of injuries. The tablet program was introduced in 2015 and can access special programs such as Intensive Treatment Program and GED program. Inmates can also access educational and religious books. Inmates can schedule haircuts and also seek medical help if needed.



Jones said that they would never bring anything into the jail to entertain the inmates. He also clarified that making money was not their primary motive, the safety of the inmates and the jail staff was.


Inmate Communication Is Beneficial To Inmates And Their Loved Ones

The advanced telecommunication systems in prisons and jails allow for direct communication between inmates and their loved ones. The staff of correctional facilities can monitor and record such conversations. Most telephone systems in these facilities are based on contract where the service providers are required to pay commission to such institutions. After receiving numerous complaints from families of inmates concerning the high charges of phone calls, the Federal Communications Commission (FCC) investigated the matter.

In 2014, they started capping inmate phone rates. Families used to pay as high as $18.00 for a 15-minute call. FCC proposed a capping that would make sure that the charges for a 15-minute phone call do not exceed $4. Correctional facilities and other law enforcement groups opposed the new caps. However, the FCC argued that the previous rates were causing undue financial strains to inmates and their loved ones. Some of the telecommunications companies retaliated by increasing their charges on local calls. This information was originally mentioned on Penitentiary Blog as explained in this link

Advancement in technology has enhanced communication in jails and prisons where inmates can now easily contact anyone through emails, texts and social media. Despite the inmates’ limited accessibility to these forms of communication, there are concerns that these individuals can use such time to plan how to escape from a facility. Other people have argued that even though the conversations are heavily monitored, some inmates can use coded language to communicate. Many inmates might not use the phone too often. This is because of the high charges. However, the expensive inmate call rates are a small price to pay for an inmate planning to escape.

On the good side, inmate communications serves a good purpose. With the freedom to call anyone, an inmate may use such time to talk to those in authority. Richard Tabler, an inmate on death row, contacted Texas Senator, John Whitmire, to complain about how he was being mistreated. Whitmire used his position on the criminal justice team to bring changes to Richard’s stay at the correctional facility. This is a good example of how inmate communication could be used to improve inmates’ lives in prisons and offer them a chance to see the outside world while behind bars. This information was originally reported on Penitentiary Blog as outlined in the following link


Does Securus have the solution for future Inmate Communications?

With the changing scene of communications in the outside world, it is inevitable that it would also eventually revolutionize inside the prison and inmate community. Securus Technologies CEO and Chairman, Rick Smith claims that their company can set up secure, controlled communications within prison facilities that can use customized devices, or even the inmate’s own devices. This will increase the ability for inmates to communicate with their defense team or family. It will allow for more training and educational opportunities while incarcerated. The devices can be locked so that they are only allowed to communicate with approved individuals or organizations through approved methods, including picture, video, text messaging, and emails.


They use a Wireless Containment Solution, or WCS, that controls and monitors all communications from the inmate’s device. Allowing them their own device gives them access to their own contact list and information databases. They can have controlled access to job websites, educational systems, and other web-based opportunities for skill and knowledge growth. Arguably, this would reduce recidivism and promote employment post-incarceration. It also increases their ability to manage their own health care. Law-libraries, visitation rules, forms, and facility rules could literally be at the fingertips of every inmate.


Here’s the article where I read this fascinating information:


Global Tel-Link Takes Advantage of People who Need to Talk to Loved Ones

Global Tel-Link is what some people call the AT&T of prisons. These guys have been dominating the industry for years, along with a handful of other companies. I mention AT&T because, like them, Global Tel-Link is in a world of trouble for trying to stiff the American people with their evil ways.

What do I mean by evil ways? Well, I do not know how much of this story has gotten out, but as far as I know, the company has forced unfair rates on people who just want to talk to their loved ones in jail. Think about that; these people might have done something bad, but that does not mean they do not have people who care about them and love them. According to PR News, these people are now being forced to pay a lot of money to communicate with them.

I would understand if the prisoners were forced to pay since they need to be punished, but why are their loved ones punished with high prices? Did they do something wrong? Apparently, Global Tel Link thinks it is okay to charge people up to 89 cents per minute. The ACLU and FCC called the company out and tried to establish a cap, but Global Tel-Link fought them tooth and nail.

It seems like GTL was able to defeat the FCC, which really makes you question how much power we are giving large companies. I know that some people out there trust multi-billionaires more than the government, but I tend to go the other way around. Why would rich people give two-cents about the people? I hope that something happens so that we can stop this inmate communication company from taking advantage of hard working Americans who are related to people who made mistakes.

IC Solutions Provides Inmate Telecommunication Services

IC Solutions is a phone service provider for inmates and families. The company currently serves over 260,000 inmates who are incarcerated in over 230 correctional facilities all over the United States.

There are several ways that accounts can be set up and funded. One way is for a recipient to set up what is termed as a prepaid account. With this arrangement, the recipient deposits money in a prepaid account where the recipient owns the funds. If the recipient wishes to have the money refunded for any reason that is possible with this plan.

A second method of funding a phone plan for an inmate is to set up a debit account where the inmate owns the money that is in the plan. There is no refund opportunity for the recipient, and the inmate cannot have the money refunded to him either unless the inmate is being discharged from prison.

A third calling plan is a collect call, which is successful only if a recipient is willing to accept collect calls and if the phone system of the recipient allows collect calls. Some phone companies restrict the number of collect calls per month, for example, and if the limit is reached, then a caller would have to wait until the following month to resume the calls.

Voicemail messages are allowed only on the prepaid plan, and not on the debit plan.

IC has provided a solid and seamless platform of the inmate to family and friends service that has set the standards for this type of communications. The system provides a real-time audit trail and a 24/7/365 support system covering both the English and Spanish languages.

Advanced investigative techniques are available along with voice biometric identification procedures to identify callers on a scientific basis. Founded in 2002, the company is the leader in the field of correctional facility communications.

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We can Defeat Global Tel-Link

It might seem impossible to defeat a large corporation. I know that we are small, and they are huge. It appears that we have no power, but if people start flexing their muscles, we can do something. We have gotten big networks to fire people who have broken the law, and we have gotten cities to stop contracting with banks involved in things we do not agree with. Here are four reasons I think we should hit Global Tel-Link, too.

  1. Unfair

GTL has been charging people too much money. The FCC and others have said Global Tel Link rates are unfair. There are horror stories of people paying 89 cents per minute, and this is in addition to initial costs to join the company’s calling plan.

  1. Theft

Global Tel-Link has been caught possibly stealing from people. The connection is not totally clear, but from data collected by, many people have received bills with added minutes and fees that did not belong there. Most of these people paid because they trusted the company, making this a crime.

  1. Lies

The company promotes itself as an inmate communication company that only wants to help inmates and provide a way to talk to loved ones. According to, this is a lie as most of the people who use this company are forced to make sacrifices to make these calls since they do not make much money.

  1. Unapologetic

Most of the dirt on this company has been exposed for some time now. We know what the people at GTL have been up to, yet they are still fighting back. The FCC tried to put a cap on the company and the high rates, but they said this was unfair. The company actually fought the cap and won, for the most part. Global Tel-Link has also tried to deny any wrongdoing and claim that the miscalculated bills were errors. I hope that others join me in voicing their discontent with this company that needs to pay for its crimes.


IC Solutions Is Friend To No One

If someone is looking for a company with compassion, heart, and sympathy, they need to look elsewhere. They are not going to find it with IC Solutions. They don’t have a heart and they don’t have a soul. They operate under their own power and they don’t answer to anyone, ever. They do things their way and they have a mentality that if people don’t like it, they can do business with someone else. There is no wiggle room with them and there is clearly no customer service. In fact, it would be a shock to me if they even knew how to spell the word customer service.

Let’s look at this link for example: It shows what is going on with IC Solutions in terms of them double charging customers and not providing phone calls. They are an inmate communications provider, and they are supposed to act as a way for inmates to speak to their family, friends, and loved ones while in prison. It is beyond important that this occurs. They do not need to fall down an even more dangerous path in prison or even worse give up all together. Since they don’t know what is going on in the outside world, they might think that people have forgotten about them.

They don’t realize that people are trying to get a hold of them, people care about them, and people want to be there, but they can’t get through because of IC Solutions. IC Solutions is the problem. This causes the prison’s mind, one would imagine, going to a very dark place. They feel hopeless. This is all at the hands of IC Solutions, and they are the ones that have to live with themselves and they are the ones that have to go to bed at night, knowing what they have done and the damage they have caused to people’s lives. Read more about the company on

Dealing with the rampant corruption in the correctional facilities; the Keefe Group case study

People who have loved ones in the country’s prisons will tell you that getting even essential services such as phone calls to their incarcerated loved ones is very hard. There was a time when it was estimated that making a phone call to the facilities was costing the families up to $14, which is much more than the rates charged for regular phone calls, even when the request is being made out of the state. The question that many people have been asking is why the companies offering these services are charging them so high. Well, the scandal taking place at the Keefe Group is shedding some light into the cause of the price hike.

It has been revealed that the Keefe Group and other companies have been giving bribes to the people who distribute these tenders. In a report by, the bribes range between $50,000 and $200,000. In addition to these bribes, other costs have to be paid to these invisible hands on a monthly basis. On average, the companies will be paying between $5,000 and $12,000 to the cartels. The revelation is both shocking and enlightening. It helps create an understanding of the high cost of the services, which is happening simply to make up for the money lost in the bribes.

Many issues have arisen as a result of this endemic corruption in the prison system. First is the fact that when companies that are not qualified get the chance to offer these services, they will be offering regular services and compromising the safety and well-being of the people in the system. The same has been seen in the past when weapons have been sneaked into the system and used to commit crimes. The social cost of the corrupt issuance of these tenders is becoming too much for the masses.

There is need to address the issues affecting the sector seriously. Any efforts that are being made to make changes in the system have been met by resistance from the forces that created the need for the bribes in the first place. The changes that have been recommended will overhaul and improve the entire system completely.

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IC Solutions Cares About One Thing: Money

When running a business, the backbone of that business is the customers and the people. They are what makes it work. When you have happy customers and happy people, they are going to come back for more and they are going to refer their friends. With IC Solutions, I don’t see anyone referring them anytime soon and for good reason. They are con artists and they are ripping people off left and right. Even worse, they don’t seem to care one ounce about it, and they do not lose any sleep over it. They just keep on doing it because the more they do it, the more money they make.

Money can make people act in a boorish and crazy way. IC Solutions is a jail phone services provider, and they are supposed to act as a way for inmates to speak to those that are missing them and caring about them while they are in prison. Yes, they are in prison, but that does not mean they are just forgotten about and thrown to the wayside. That is not how it works and that is not how the world is supposed to be run. Prison is a second chance for them and it is a chance for them to start their lives over again.

For a lot of people, they need to hit rock bottom to realize what they have lost and the importance of it. The people that have to pay for the phone call are the family, friends, and loved ones and even when they are paying and paying on time (, they are being double charged and they can’t get through to the inmate and there are a mountain or roadblocks and obstacles. It ends up with IC Solutions making money while the inmate has no one to talk to and the customer is ripped off. That is not a winning formula.


The Comprehensive Telephone Communication Platform from IC Solutions

IC Solutions provides important inmate phone solutions at a multitude of correctional institutions across the United States. The IC Solutions inmate phone solutions provide a variety of options for inmates and their loved ones.

First, the IC Solutions phone options include collect calls. Through collect telephone calls, an inmate phones a loved one on the outside. The friends or family member is billed to his or her phone account.

Second, the IC Solutions phone options include a prepaid platform. Through this solution, friends and family members make a prepaid deposit through IC Solutions. These prepaid deposits can be made via the company’s website, by telephoning the company, or by sending a check or money order.

Finally, IC Solutions phone options include a debit system. Through the debit system, an inmate places money onto his phone account. The money typically is conveyed from an inmate’s institutional trust account onto his or her phone account.

There has been a tremendous amount of research undertaken in regard to the importance of ensuring that an inmate can maintain consistent, meaningful contact with friends and family members while incarcerated. Those men and women who maintain these types of connections have better transitions back into society upon release. These individuals are also far less likely to re-offend when released.

The implementation of IC Solutions jail phone services at correctional facilities can have an appreciable impact on lowering the recidivism rate in the United States. In the grand scheme of things, the surest way that an inmate can maintain consistent and meaningful contact with loved ones is using the telephone.

The IC Solutions phone systems also meet the security needs of correctional institutions. They permit correctional agencies the ability to engage in appropriate monitoring of inmate communications to ensure overall institutional security as well as the safety of the community itself.

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