IC Solutions is a phone service provider for inmates and families. The company currently serves over 260,000 inmates who are incarcerated in over 230 correctional facilities all over the United States.
There are several ways that accounts can be set up and funded. One way is for a recipient to set up what is termed as a prepaid account. With this arrangement, the recipient deposits money in a prepaid account where the recipient owns the funds. If the recipient wishes to have the money refunded for any reason that is possible with this plan.
A second method of funding a phone plan for an inmate is to set up a debit account where the inmate owns the money that is in the plan. There is no refund opportunity for the recipient, and the inmate cannot have the money refunded to him either unless the inmate is being discharged from prison.
A third calling plan is a collect call, which is successful only if a recipient is willing to accept collect calls and if the phone system of the recipient allows collect calls. Some phone companies restrict the number of collect calls per month, for example, and if the limit is reached, then a caller would have to wait until the following month to resume the calls.
Voicemail messages are allowed only on the prepaid plan, and not on the debit plan.
IC Solutions.com has provided a solid and seamless platform of the inmate to family and friends service that has set the standards for this type of communications. The system provides a real-time audit trail and a 24/7/365 support system covering both the English and Spanish languages.
Advanced investigative techniques are available along with voice biometric identification procedures to identify callers on a scientific basis. Founded in 2002, the company is the leader in the field of correctional facility communications.