If someone is looking for a company with compassion, heart, and sympathy, they need to look elsewhere. They are not going to find it with IC Solutions. They don’t have a heart and they don’t have a soul. They operate under their own power and they don’t answer to anyone, ever. They do things their way and they have a mentality that if people don’t like it, they can do business with someone else. There is no wiggle room with them and there is clearly no customer service. In fact, it would be a shock to me if they even knew how to spell the word customer service.
Let’s look at this link for example: https://www.pissedconsumer.com/company/icsolutions/ic-solutions-shady-fraudulent-company-20141224574304.html. It shows what is going on with IC Solutions in terms of them double charging customers and not providing phone calls. They are an inmate communications provider, and they are supposed to act as a way for inmates to speak to their family, friends, and loved ones while in prison. It is beyond important that this occurs. They do not need to fall down an even more dangerous path in prison or even worse give up all together. Since they don’t know what is going on in the outside world, they might think that people have forgotten about them.
They don’t realize that people are trying to get a hold of them, people care about them, and people want to be there, but they can’t get through because of IC Solutions. IC Solutions is the problem. This causes the prison’s mind, one would imagine, going to a very dark place. They feel hopeless. This is all at the hands of IC Solutions, and they are the ones that have to live with themselves and they are the ones that have to go to bed at night, knowing what they have done and the damage they have caused to people’s lives. Read more about the company on Al.com.