Global Tel-Link is a communications company that many jails and prisons use so that inmates can call home. However as reported by PR News, it’s an expensive service, and it just keeps getting more expensive with each passing month. There is a loading fee of $25, which is highway robbery (https://www.youtube.com/watch?v=zs3WHNzOcj4) in itself. You shouldn’t have to pay a fee on top of the additional charges that the company makes you pay just to talk to your loved one who is in jail.
One time, my boyfriend tried to call five times with each call failing after I answered. When you answer the call and accept it, your account is charged. Even if you don’t talk to the person, the money for the call is deducted. I called customer service, and no one would refund the money that was spent for a non-existent call. After talking to a supervisor, I finally got most of the money back after they charged a $5 refund fee. It also took about a month for the money to go back on my debit card. When the money was back on the card, my boyfriend was out of jail. Global Tel-Link is the most frustrating company around and should be investigated for it’s corrupt communications efforts. Read more article about GTL and their practices on al.com.