I’ve used Global Tel-Link before so that I could talk to my boyfriend in jail. However, the service that the company provides is not that great, and there are several other people as reported by PR News who complain about what is offered as well. There is a connection fee when you set up an account, and in most situations, you have to start with $25 in order to have money on the account to start accepting calls from your loved ones.
Another thing that I always complained about is that the company tends to cut you off in the middle of a phone call. You only get about 10 minutes for a call, and when that is cut short by five minutes, you feel like you’ve been robbed. Forget about getting any kind of money back for the call that was lost because the company tries to blame the dropped call on you or the jail, especially if you are talking on a cell phone. I don’t know how many times I have had to accept two or three calls in order to have a conversation. Thankfully, I had the money on the account, but there are some people who can’t afford the high rates who have a desire to talk to their family members. For more info, refer to this YouTube campaign video.