There are quite a few issues that I’ve noticed with Global Tel since I’ve been using the services that are provided. The customer service representatives are rude and don’t want to help anyone who calls. They only seem to care about the money that they make from the high rates that are charged for each call. It’s often very hard to add money to an account. When I opened my account, I had to pay a fee of $25 just to get everything set up so that I could receive calls from my husband.
I’ve contacted state officials to see if there’s anything that they could do, but they claim that the prison system regulates the companies that they use for services like this. However, I’ve heard that the Federal Communications Commission is responsible for trying to regulate rates for these companies. The FCC is trying to find a way to lower the rates or at least keep them from getting too high. It doesn’t seem like it’s fast enough because Global Tel link charges the highest of any I’ve ever seen regarding phone rates. The people these high rates impact are those who are simply trying to stay in touch with family members until they can get home.