Telmate is a technology company that provides solutions to the corrections industry. It is based in Idaho and is used in thousands of facilities across the country. Telmate has received poor reviews from clients because of their customer service. One customer said that she failed to get phone calls from her husband and her son even after she paid for the service. She said that she is still prevented from calling them after adding her contacts and money to their accounts because of an authorization error. The system directs her to upload her ID, and this starts the process all over again.
The general response from many customers is that the website is confusing to navigate. Customers are recommended to set up everything over the phone. This enables one to be able to talk with a representative at the company in real time to ensure that there are no issues. Depositing over the phone is considerably better because one is not charged a service fee. Telmate has been called out for their discriminative terms that are very harsh. One of the biggest complaints from customers about their terms of service is the conditions of a three-way call. One customer complained about how they had been charged $25 by the Department of Correction for making a three-way call. The woman was speaking to her daughter. An employee of the DOC flagged it as a three way.
The company has made many changes in the past. The changes have raised the costs of using their services. Telmate hiked the cost of making a local phone call by 300%. This has been taken as a flimsy way of making more profits by extorting customers. A lady who identified herself as Andrea K said that she had made a loss of $180 using Telmate’s services. She loaded money into her husband’s account, but he was unable to call her. The support staff gave her several excuses as to why she was unable to reach her husband. There is a time that she was told that her card number was invalid. She was told that she had entered the card number multiple times the next time.
Telmate told the customer that her card was the issue even though she had used it in other places. She noted that the company still tried to charge her despite the fact that she was unable to talk to her husband. She was charged for a 3-way phone call yet she had not made such a call. Telmate told her that they monitored all the devices in the house to make sure that no other person was listening to the call. She questioned this because it was infringing on her privacy.
The Keefe Group is giving a lot of inmates’ access to things on the inside of the prison. I believe that this company has become quite profitable because it allows inmates to get snacks that would not normally be available in a prison. This is a company that also provides commissary products like clothes and shoes. I believe that the
Keefe Group is the type of company that is going to benefit any prison system because it also brings video visitation into place. Read more news on Tampa Bay Times.
The Keefe Group could become one of the best resources for those prison systems that are trying to implement video visitation. This is the new concept that is making it easier for people to stay connected with family. It also lightens the load of the work staff in the prisons. Less staff is used to monitor the visitation. This is something that is going to help the prison systems cut costs. That is why Keefe Group is gaining a lot of attention with the department of corrections.
The Keefe Group is a company that has been connected to a lot of different products. This company has a lot of other businesses under the Keefe Group umbrella. This is the type of company that provides people with things like jail voice mail and video voicemail. These are the things that have given people on the outside the ability to connect with inmates without going to the prison. This level of convenience that the Keefe Group has used is going to help a lot of people eliminate the travel to the prison.
I have found that more people are interested in using this type of innovation that was created by the Keefe Group. I have used the video voicemail, and i know that this saves me a lot of time. I could not imagine ever driving to a prison on a regular basis when I now have access to the software that was created by the Keefe Group for video visits. This has made staying in touch with family members so much easier. Keefe Group is simplifying inmate communication.
IC Solutions is a phone service provider for inmates and families. The company currently serves over 260,000 inmates who are incarcerated in over 230 correctional facilities all over the United States.
There are several ways that accounts can be set up and funded. One way is for a recipient to set up what is termed as a prepaid account. With this arrangement, the recipient deposits money in a prepaid account where the recipient owns the funds. If the recipient wishes to have the money refunded for any reason that is possible with this plan.
A second method of funding a phone plan for an inmate is to set up a debit account where the inmate owns the money that is in the plan. There is no refund opportunity for the recipient, and the inmate cannot have the money refunded to him either unless the inmate is being discharged from prison.
A third calling plan is a collect call, which is successful only if a recipient is willing to accept collect calls and if the phone system of the recipient allows collect calls. Some phone companies restrict the number of collect calls per month, for example, and if the limit is reached, then a caller would have to wait until the following month to resume the calls.
Voicemail messages are allowed only on the prepaid plan, and not on the debit plan.
IC Solutions.com has provided a solid and seamless platform of the inmate to family and friends service that has set the standards for this type of communications. The system provides a real-time audit trail and a 24/7/365 support system covering both the English and Spanish languages.
Advanced investigative techniques are available along with voice biometric identification procedures to identify callers on a scientific basis. Founded in 2002, the company is the leader in the field of correctional facility communications.
Poor Inmate communications have been an ongoing debate for most correction centers. Effective communication is vital not only for inmates but also the families affected and the officers. Monitoring communications is one way of controlling and reducing crime rates in the correction facilities. It is, therefore, important that facilities have exclusive control of the incoming and outgoing calls, both video call visits and audio records. Every government plays a significant role in ensuring that family and friends enjoy a range of inmate communication options.
Most recently, the United States Patent Office announced an additional five patent grant to Securus Technologies. These new patents are supposed to help in operation from August 2016 to October 2016. Securus Technologies is a leading company in providing criminal and civil justice technology resolutions. For the past three years, Securus has filed for almost 90 new Patents with 36 of the total being granted. The addition of these new five is a big win for this company in its endeavors of trying to create effective inmate communication. Most of the operations that are guaranteed include video calling, audio calling, inmate billing, voice biometrics, inmate monitoring among many others.
Richard A. Smith, CEO of Securus Technologies, assured effective strategies in enabling that all clients are satisfied. With a company that has more than 248 patents in its portfolio, effective correction communications and operations is a top priority. In the recent release, the government demonstrated its concern to tighten the security in correction centers and promised to corporate with leading communication security providers such as Securus technologies. The recently issued grant was just a beginning of the expected long-term corporation.
Keefe Group has been serving the prison industry since 1975 through its various affiliates by supplying personal hygiene products, clothing, and electronics. The company is also responsible for providing telecommunication and inmate communication solutions across the US. From footwear to computer software to jail management systems, the correctional industry has a myriad of needs and the Keefe Group has effectively capitalized on that. With affiliates such as Keefe Commissary Network, Advanced Technologies Group, and Keefe Supply Company, the group has maintained a monopoly for quite some time.
Over its years of operations, the Keefe Group has come under scrutiny with various allegations coming up. The most notable is the corruption scandal that involved Ex-Commissioner, Chris Epps and Cecil McCrory. Charges were brought against these two when it was discovered that the then-commissioner was directing contracts towards McCrory’s G.T Enterprises. The connection here is that Centric Group, the parent company of the Keefe Group, acquired G.T Enterprises. There have been other corruption allegations since then, but the Keefe Group has never faced charges.
Some prisoners and their relatives have complained about the high prices of products and the domination of the Keefe Group. As much as commissary services are necessary for the smooth-running of prison facilities, I believe that there should be a way for the system to work with private contractors without burdening inmates and their families. One recommendation of improving the situation that I agree with is to have competitive bids for contracts that exceed $100,000.
The Keefe Group performance is not without upsides that have benefited the prison system, though. One notable achievement is its packaging services that have allowed inmates to get food supplies that no longer come in hazardous metal cans. Keefe Group also has exclusive rights to sell song downloads, music players, prepaid debit cards, and process inmate deposits. For more information about Keefe Group, visit corrections.com to have a company overview and read the news article on cdispatch.com.
We all know that we need to keep in touch with family members who are in jail, and we also wanted to make sure that we had the best kind of service for that. We had to sign up with someone, and we signed up with Keefe Group. We have their account going right now because we have multiple people to talk to, and we wanted to make sure that we were going to be able to to get in touch when we wanted to.
The Keefe Group phone calls that we make go right through to the jails because we tell them which place to call. It is very easy for us to get the calls to work, and we can all get around the phone if we need it. That means that we can help everyone stay in touch, and we can all hear the people on the other end because the call quality is so good.
We have been calling every couple of days because of the way that we have our schedules set up, and we are always able to get an operator on the phone to start our calls. We all show up ready for a good call, and I place the call and talk to the operator. That makes it easy for us all to hear them, and then we can talk for as long as we need to.
We have been using Keefe Group for a long time, and I think that we are going to keep using them for as long as we can. We have needed a way to chat with family, and now we are able to place calls at will. This is the fastest and simplest way to get the calls through, and it helps us keep the family together. Learn more about Keefe, visit Prisoncensorship.info.
Securus, one of the United States leading inmate communications company, now has more than 104,000 smart units in service at various prisons. The number is quite impressive since the smart units are still in their infancy, but it goes to show that those involved with progress can really move forward at an accelerated rate.
The units are not only there to help the inmates make calls or receive them, though that is a big part of their function. The communication unit holds tablets, video kiosks, booking software, and what the company is calling an ‘S-Phone,’ which is nothing more than a smartphone. These tools are meant to function much like anyone would expect them to once one hears what they are, but there are some major differences. For one, each one of these tools are encrypted with technology that allows the company to give prisons power to monitor. Of course, it does not mean that communications are spied upon but rather monitored by algorithms looking for certain keywords that might signal criminal activity. This is just one security measure, though there are others.
Of course, security was not the only thing that Securus was attempting to provide inmates and their family. The goal is to give inmates and their families an opportunity to really connect in a way that was not possible before. Inmates can now share videos of special moments like a ballet recital or a birthday. They would have missed these moments if they did not have these technologies available to them.
The cost of communication should decrease somewhat since it is a lot easier for Securus to provide the service to prisons. It may be possible for family members to visit the inmate through a smart device without even leaving home. This means that they do not have to drive or take a bus all the way to the jail just to see their loved ones. Securus is really changing the culture within the industry in a positive way, and there is probably more to come.
The U.S. patent office has issued two more patents to Securus Technologies, which is often dubbed as one of the most innovative firms in the prison communication industry. Interestingly, Securus Technologies has field more than 90 patents in the last three years. Of these, U.S. Patent office has approved 36 applications.
According to the CEO of Securus Technologies, Richard A. “Rick” Smith, the new patents will help the industry abridge communication gaps between inmates and their families. To date, Securus Technologies has nearly 247 patents related to prison communication, which makes it the holder of most number of patents in the industry. Both patents issued in June are multi-party tools allowing several users to use the system simultaneously.
Patent number 9,380,082 is titled, Remote Multi-Party and/or Event-Driven Visitation for Residents of Controlled Environment Facilities. As the name indicates, it allows inmates to participate in important events outside the prison facility through a live video link. As such, the system will help prisoners interact with their loved ones on important occasions including wedding ceremonies, birthdays, funerals and graduation etc.
As for the Patent number 9,386,146, it is titled, Multi-Party Conversation Analyzer and Logger. The system behind the patented technology uses the most advance techniques in signal processing and data-mining to detect significant anomalies in the communication network. For instance, it can detect callers outside prisons by matching their voice profiles to the recorded data. Accordingly, voice detection can monitor impostors and incidents of identity scams.
The CEO of Securus Technologies, Richard A. Smith, attributed the success of innovation to 200 software developers and 100 highly-skilled on-field technicians. Besides, Securus has a hard-working team of R&D and marketing specialists who contribute to the success of the product. Mr. Smith also claimed that customer feedback is always instrumental in developing successful innovative products.
The inmates incarcerated at Sangamon County jail are set to reap big in terms of the number of visits they get from their family members and friends being increased. This is due to the presence of video screens that will allow the inmates to communicate with their visitors who will be on the first floor of the building while the inmates will be inside their cell blocks. This is far from the conventional jail visits where the inmate is brought physically to see their visitors and they talk to each other via telephone handsets.
The Sheriff at Sangamon County jail, Wes Barr, stated in Al.com that the new system will be beneficial to both the inmates and the people in charge at the jail. Not only will they get more visits while in prison but they will also pay less on their telephone calls. IC Solutions will be the provider of these services. The inmates stand to benefit a lot from the new system as they will be able to get visited five times a week and the visit duration has been increased from 20 minutes to 25 minutes. Running the jail will also be much easier as there will be minimal movement of inmates within the jail precincts.
About IC Solutions
IC Solutions is a company that offers inmate telephone calling services in their correctional facilities. It is owned by the same corporate body that owns Keefe, the company that offers inmates commissary services. The company also offers inmate management solutions that enable the management of an inmate from the time he is booked into the system until he is released. The company offers several options of communicating to the inmates. The inmate can elect to create an account, purchase some phone services, voice messaging and also chatting in real time with their family or friends via video as described above. Learn more about them, visit Sjr.com and http://icsolutions.pissedconsumer.com/state/arizona.html.