Global Tel is a company that tends to take money from people who don’t really have the extra money to throw around. My husband is in prison right now, and phone calls are about the only way that we can maintain a relationship with each other. We write letters, but it’s nice to be able to talk to someone over the phone. The rates for the calls are high, and I simply don’t see why the company charges what they do for a 10-minute call.
Sometimes, I think that it might be better if I just wait out the time he’s in jail for him to come home. I had to pay a fee when I started my Global Tel account, and it seems like there’s always some kind of added fee when I put more money on my account or when I accept a call from him. There is no way that Global Tel needs to charge the rates that it charges. It’s a big company, and if numerous prison systems use the company to allow inmates to make phone calls, then it will make a significant amount by charging decent rates that people can afford instead of trying to get the most out of people.
It seems like the only thing that Global Tel is good at is dropping phone calls. My boyfriend has only been in prison for a few weeks, but it seems like it’s been months because we can never have a decent conversation. I’m spending a lot of money each week on my Global Tel Link account, and I think that the service should be better than what is offered. There are some days when we can have a conversation without the phone hanging up, but most of the time, we get cut off about five minutes into the conversation.
I’ve talked to Global Tel about this issue, but the only thing that the company tells me is that it must be an issue with my phone. I have a landline just so that I can talk to my boyfriend because I know that cell phones tend to lose service. There are other people in the prison who have the same issue, so I know it’s not just my phone or my account. Global Tel doesn’t care about the calls that are dropped. It only cares about the amount of money that it can make from people who are desperately trying to stay in touch with their loved ones.
A company in the inmates’ communication industry, Telmate is involved in the provision of inmate communication systems which consists of phones, tablets, video visits, content and investigator tools among others. With its headquarters situated in the United States, Telmate offers their services to approximately 300 correctional facilities across the US. The company works with the knowledge that inmates have little chances of committing a crime again if they stay more connected to the outside community. Telmate has for this reason made a commitment to make communication convenient, simple and also affordable at all correctional facilities that they serve. By increasing inmates’ communication to the outside and giving the access to productive content, Telmate has been able to greatly reduce recidivism.
Telmate understands that a correctional facility can potentially be a place that unsafe for the staff and inmates. The firm has therefore emphasized on innovative technologies which are meant to keep security and control on the rise while ensuring safety to the facilities, community as well as the inmates. Through its outreach programs namely; Telmate Cares, Telmate Heroes and Telmate Fallen Heroes, Telmate offers support and also honors individuals who commit themselves to law enforcement and corrections. Telmate develops inspired products that are meant to help inmates in either staying out or also getting out.
Recently, Telmate introduced video visitation which is an important communication tool in the inmates’ communication industry. With the help of this tool, inmates can now talk face to face with their friends and relatives through a video link. They also get to have longer and personal conversations with their loved ones. Since its inception almost 20 years ago, Telmate has been able to register massive success and expansion. The employees of the company are both skilled and experienced to work in the inmates’ communication industry. Telmate also has a strong management team that has committed itself to ensuring that all the strategic goals of the company are achieved. The communications company offers personalized servicesto all the inmates that they serve. Telmate provides access points like kiosks, phones and tablets with a unified software service suite meant to give the correctional facilities complete control over the entire inmate communication network.
Telmate is among the top providers of inmate communications services. The company focuses on creating new technologies that lower recidivism by creating a nexus between inmates and their outside friends and family. Telmate manages to offer their services at affordable prices, simple and convenient. The company is headquartered in San Francisco, California with staff members located in Canada and throughout the USA. The services offered are efficient with their call center located in Ontario operating 24/7.
Telmate was founded in 1998 under the name Pinnacle Public Services with inmate technology experts. Telmate is deployed in more than 300 correctional facilities and serves various facilities from city jails, holding cells, county correctional facilities to federal detention centers. Ideas from employees are usually taken into account and used an inspiration in creating new opportunities for the services they offer.
In over 200 correction facilities, telmate provides services such as education, entertainment, inmate phones, messaging, deposits and photo sharing, among others. Telmate records around 15,000 data requests per minute averaging to about 22 million a day made up in total. Telmate offers installed secure wireless tables for inmates currently serving in more than 50 facilities.
Correction and law enforcement services are significantly supported by telmate to reduce societal crimes. Telmate offers outreach programs like Telmate Fallen Heroes, Telmate Heroes and Telmate Cares to educate the community on the detrimental effects of committing crimes. The members of Telmate also work with clubs to curb crimes. Recently, at the Memorial Fund’s National Police, telmate attained a badge in Washington D.C of Honor of Partner at the National Law Enforcement Officers for the week activities.
Inmates have Telmate accounts where their friends and family deposit money for their communication and usage. With over ten years, telmate offers reliable technologies that are efficient, secure and controlled. Inmate communication systems like tablets, phones, video visits, investigator, content, and tools among others are secure with telmate and trusted by the prisoners.
Telmate has succeeded in improving the human condition helping them connect with the outside world. Telmate focuses on connecting inmates to loved ones, protect and serve the community, improve mental health, encourage personal and financial responsibility for the detainees.
Every now and then I read something that changes the way I look at the world. Sometimes for the better and sometimes for the worse. But more often it happens as a mix of the two. That was the case as I really gave some thought to a prisoner’s description of his life.
The good came from the fact that it made me really appreciate how lucky I am to be able to choose which stores to buy food from. The bad, of course, came from learning that this really isn’t the case for a lot of people. The prisoner painted a rather distressing picture of food that’s intended to benefit everyone but the people eating it. And much of the blame was laid out in front of a company called the Keefe Group. It might not seem fair to blame a company for people’s purchasing decisions. But as I looked into it things became a lot more clear.
The most significant problem with the Keefe Group is that they’re a for profit company operating in the public sector. Worse, they do so under contracts which give them sole right to sell food in those facilities. Even when they don’t seem to be around, it’s not a sure bet that they’re blameless. A recent discovery of corruption and bribes within the prison system seems to heavily implicate the Keefe Group. They might simply fund and profit from a similar service while being able to maintain an aura of detachment.
It didn’t strike me as the behavior of a company working for the public good. Everything I learned was in line with the prisoner’s initial assessment. The Keefe Group was buying low quality empty calories at rock bottom prices and then selling it within the prison system. Prisoners essentially have two choices. They can eat the tasteless but nutritious meals served by the prison. Or they can eat the nutritionally void but tasty items from the Keefe Group. In doing so they’re essentially hurting their own health though. And an argument can easily be made that by depriving themselves of proper nutrition that they’re also setting back the chances of setting their life back in order. It’s clear that the Keefe Group is succeeding at making a profit for themselves. But I think it’s important to ask whether it’s at the expense of the public good.
Telmate is a top provider when it comes to offering inmates secure communications. Established in 1998, Telmate started its inmate technology services by using the name Pinnacle Public Services. The company has managed to experience massive growth within a short period. Telmate currently serves approximately 300 correctional facilities in both the United States and Canada. The inmate communications company is described as the top inmate provider when it comes to telecom services in the whole of North America.
The innovative and reliable technologies of Telmate are directed towards the attainment of security, efficiencies and control of the inmates. The communication systems offered by Telmate include video visits, phones, tablets, investigator tools and many more. The communication of inmates normally involves creation of connections amongst inmates and their friends and families with calls and video visits. Inmate content is also gotten through watching movies, reading eBooks as well as listening to music. The success of inmates while in prison after getting out is usually tied their communication frequency with family and allies.
Other programs offered by Telmate include Preview Plus, Inmate Voicemail, and also Prepaid Calling. Telmate has acquired a reputation as an efficient and reliable company that also improves the finance life of an inmate. A person can deposit directly trust money for inmates. The amount of money is however limited to $300. Telmate does not impose a transaction fee if money is deposited to a phone account of an inmate. Telmate is headed by a powerful management that is committed to implement the strategic plans and visions of the company. The company also works with an experienced and skilled team of staff who has full understanding about the inmates’ communication industry.
Telmate understands the challenges faced in the inmates communication sector and has therefore committed itself to eliminate such challenges. The inmates’ communication provider company has acquired many contracts in numerous correctional facilities since its inception. Headed by Kevin O’Neil, Telmate serves as a role model to other companies who are in the same industry. The company hopes to make the prison environment a safer and secure place to live in for the inmates as well as staff.
A task force has been assigned to assemble recommendations for the makeover of the bid process for any outside services offered to the State of Mississippi penal system. This decision was made after the indictment of former Corrections Commissioner Christopher Epps on charges of federal corruption. Epps, would offer his business partner Cecil McCrory no bid contracts for businesses with his name affiliated. In 2007, Epps offered a no bid contract to McCrory’s direct business G.T. Enterprises, which held this contract for the next seven years, even after Centric Group, Keefe Groups parent company, bought the business.
Keefe Group has been running a monopoly on commissary services across the country for many years. Family members of inmates have sent in complaints to the company about the higher than average price of items bought through Keefe Group. The task force in Mississippi will be making the process of competitive bidding harder for the Keefe Group to obtain a monopoly.
The task force is recommending the following guidelines:
IC Solutions is a company where the customer truly never knows what is around the corner or how the company is going to react. It is truly a guessing game, and it is a game that the people that use IC Solutions are not finding very funny, at all. It is because they are dealing with delicate inmates that need human connection and interaction. There is a reason why people wish to avoid prison and why it is portrayed so poorly in movies. You don’t need to step foot in there to know it is not a place that people have on their bucket list. I’m scared to even step foot in a prison, and I never have and I never will.For someone that is perhaps a child or a young adult, I can only imagine the fear that is in their hearts and how scared they feel each and every single second.
They don’t know if someone is going to kill them, beat them up, or abuse them. They don’t have mom or dad to protect them while in prison, which only adds to the fear factor of prison. That is why if the phone call actually goes through, people are relived. It is truly up for debate and hard to predict.In this case,it did not go through for a parent that was attempting to reach their child. The child is scared and the mom is worried sick. Please tell me, who wins in this situation? The answer is clear: no one. Actually, let me correct that: IC Solutions wins, although they have won enough for my liking. They don’t need to win anymore at the expense of these poor people. They need to rectify the situation right this instant before this child is scarred for life. Read full article : http://icsolutions.pissedconsumer.com/state/arizona.html
Telmate is a telecommunications company that serves jails and prisons. Just like all of the other prison telecommunications companies, it charges through-the-roof costs for phone calls between detention centers and the outside world. The charges and rates per minute really vary per state and locale. In an article online, the rates per minute and surcharges are shown for a variety of companies. Unfortunately, the prices that Telmate sets are not disclosed. Fortunately, we can get an idea of how much they might charge by looking at the prices that other phone companies charge. For the other phone companies, the surcharge per call can range from $3.95 to $4.99. This is the amount that is automatically charged just for making a call. For the other companies, the rates per minute are set at around $0.89 a minute. Just to upload money to pay phone calls with, people are charged fees. If you want to upload money online, Telmate will charge you $5.00 plus 30.5%. Over the phone, Telmate will charge you about $8.00. If you want your money to be refunded, Telmate will charge you $10.00. In order to hold the money of customers, fees are regularly charged. Telmate charges a monthly fee of $2.95 a month for that purpose. There are a bunch of confusing fees that have official sounding names alluding to government requirements, but are actually unnecessary and seemingly fraudulent.
Securus, another prison telecommunications company accused Telmate of telling lies in order to lure customers away. However, one must be weary when hearing these accusations, because prison telecommunications companies are all at odds with each other. Securus also accused Global tel-Link, another big telecommunications company, of telling lies and attempting to lure away customers. All of these companies are constantly competing against each other and bickering with each other, though to the common man it doesn’t really matter. In the end, all of these companies charge way too much for phone calls. Does it really matter whether the average person goes into debt from one when he or she is going to also go in debt from others?
Prisons are meant to reform people not to churn out hardcore criminals or repeat offenders. The idea of reforming inmates and make sure that they do not go back to the life of crime after they have been released out of prison is the key goal of Telmate.
Through innovative technologies, the security and control of inmates is enhanced as well as keeping both the inmates and the communities outside safe.
Telmate has interests of all the stakeholders at heart. The inmate’s communication with the outside world is greatly encouraged, and access to content that is beneficial to them is granted. The staff at the correctional facilities are supported through various programs like Telmate Cares, Telmate Heroes, and Telmate Fallen Heroes.
Also in connecting the inmates with the outside world, Telmate has a getting out service through which you can have access to various types of phone calls.
Sending money to your loved ones has never been easier using getting out which is powered by Telmate. You can send money to the inmates in which they are free to spend at will or you can restrict them in providing only a specified phone number that they can make a call to. This comes in handy when you want to limit the spending of a loved one while in prison. It makes him or her responsible which would be useful when he has served his sentence.
Telmate has also been wonderful in making sure inmates do not miss important dates like birthdays, weddings and other ceremonies through video chats. Normally, physical visits to correctional facilities always have a limited time and a limited number of people who can pay a visit at a time but through video calls, Telmate makes sure that you can always see your loved one at the click of a button.
You can also set up a video visit through your computer. When your loved one confirms your request for a video visit, then you can log in and talk to them in the comfort of your home. This does not only save money, but it also makes the inmates experience the home atmosphere through the video chat something that would not have been possible through a physical visit to the correctional facility.