Global Tel-Link

Global Tel Link: Prisoners Line to Love

Being in a correctional facility can break a person’s spirit due to homesickness and worry about the wellbeing of family and other loved ones. Keeping in touch with them at home can, however, remedy that. Correctional communications is a $1.2 Billion a year industry dominated by a few in all 50 states. With around 6 Billion minutes in 2014, it is a job for a big player. Global Tel Link, started in the 1980s in Mobile, Alabama, serves about 85% of the industry. Visit Consumerist to know more.

The company serves 2300 facilities and 1.9 Million inmates in 50 states and the District of Columbia and Puerto Rico. It is now controlled by private equity firms. GTL prides itself in provision of correctional technology and government payment services with a visionary solution and customized products to fit the unique needs of clients. They invest time, energy and resources to understand the challenges faced in correctional facilities. I am glad that the company has a history of providing the best products and has been at the forefront of an evolving correctional market.

Know more: http://www.bloomberg.com/news/articles/2014-12-17/serial-podcasts-2-500-phone-bill-and-the-prison-pay-phone-racket

Better Rates

Global Tel Link advocates for a balanced approach towards call rates in correctional facilities. The company hopes the Federal Communications Commission will utilize cost studies provided by facility administration to come up with sustainable and fair rates. Most recently Global Tel Link released the Offender Management System Version 5.4 with further technological advancements in a bid to improve the already great quality of services they provide. Read more on PRNewsWire.com.

Conclusion

Global Tel Link is PCI compliant to protect sensitive information and has never, either it or its subsidiaries, been prosecuted for fraud, deceit or activities outside the law. The company also employs knowledgeable and responsive tech support working around the clock across all GTL products. Clients can, therefore, rest easy as they will receive services from a company with integrity and ethics as its pillars.

Massachusetts Sheriff Upset About Losing Commissions From GTL

Families of Hampden County, Massachusetts inmates don’t have to strain their budgets anymore to stay in contact with their loved ones, thanks to the FCC. A 15 minute call used to cost $17, now inmates can talk for 30 minutes for only $3.60. GlobalTel Link, the inmate telephone service provider, was paying the jail a 74 percent commission on the cost of each call, which amounted to approximately $89,000 per month in the jail’s coffers according to an article posted on MassLive.com.

Sheriff Michael J. Ashe Jr., who runs the jail, was not happy with the FCC’s ruling; he even went so far as to threaten to eliminate the inmate’s telephone service. Responding to a MassLive inquiry, the communications officer for the Hampden County Sheriff’s Department said that it costs the department $165,487 per year in administrative costs to maintain telephone services for inmates and the remainder of the money from commissions is used to fund various programs for inmates. Critics, however, cite the bloated Hamden County Sheriff’s Department large, 27-person administrative staff, each of whom earns a six-figure salary, as the reason the Sheriff needed the commissions from GlobalTel Link.

Inmates still have access to telephones to contact their families, however, there is no word yet if the Hampden County Sheriff’s Department will maintain the programs that that were funded by the high commissions.

Inmates Are Allotted Quality Phone Time With Global Tel-Link

Inmate communications is very important because it gives the correctional facility monitoring and surveillance over inmate calls and quality telephone communications to inmates. A phone call can determine an inmates needs being met or staying in touch with their legal counsel. However, traditional calls can be very expensive and provide low quality services. Global Tel-Link is committed to an excellency in customer service satisfaction. Each year Global Tel-Link is responsible for handling millions of calls for thousands of customers. Customers can rest assured they will get every minute that they’ve paid for. Advanced technology features gives you cheaper phone calls for inmate communications.

Inmate Prepaid Services

Inmates can now purchase prepaid phone services through commissary. For a small processing fee and a one time payment inmates can get set prepaid calling intervals that work with landline and cellphone devices. Calls are clear and come in the form of traditional packages that are affordable for an inmate budget. If an inmate is released before all of his phone time is used they can have $5.00 deducted for a processing fee and have the remaining balanced refunded back to them.

These services also work for their families. They receive one complimentary call at which time they are prompted to create an Advance Pay account that allows prepaid services. For a small time fee and a minimum of $25.00 you can get the calling services that you need. Global Tel-Link has teamed up with JPay to offer even more features at an affordable rate. Together they are committed to excellency in inmate communications. In a recent online article Securus has continued to praise Global Tel-Link for superior high quality inmate correctional facility communications. Thousands of inmates and families continue to rely on Global Tel-Link each year for quality inmate telephone services.