Federal Communication Commission

How to Communicate Using Telmate

Telmate is one of the absolute best communication services available on the market. It can be incredibly difficult for you to keep in touch with loved ones once they are put into the prison system. Not only do you have to try to find the time for you to visit them in prison, but you will find that it helps for you to communicate with them using a service that you can utilize at home. Instead of always having to make trips to the prison just to see them, a service known as telmate will allow you to do video chatting right from the comfort of your own home.


You will also be able to use telmate to call the person as often as you see fit. This is a great option for just about anyone who is interested in it, as it is something that will help you as often as you would like. There are so many people who are currently using the service program for themselves, and it is something that you will find to be incredibly beneficial as well. There are many different options available to meet your needs, so be sure to consider using the service as often as you like so that you are able to keep in touch with loved ones who happened to be behind bars.


Now that you know a little bit about telmate and how it can work for you, it is important that you visit the website to learn more and to find out how to get this program onto your computer at home. Once you have downloaded the computer program to your own device, you will be able to create an account and begin to use it as often as you would like. This is a great program for you as often as you need to keep in touch with loved ones in prison, so make sure to consider it for yourself in terms of better communication options. There was nothing better than keeping in touch with somebody who you feel you are not able to see as often as you would like.


Dealing With High Phone Rates

There are quite a few issues that I’ve noticed with Global Tel since I’ve been using the services that are provided. The customer service representatives are rude and don’t want to help anyone who calls. They only seem to care about the money that they make from the high rates that are charged for each call. It’s often very hard to add money to an account. When I opened my account, I had to pay a fee of $25 just to get everything set up so that I could receive calls from my husband.


I’ve contacted state officials to see if there’s anything that they could do, but they claim that the prison system regulates the companies that they use for services like this. However, I’ve heard that the Federal Communications Commission is responsible for trying to regulate rates for these companies. The FCC is trying to find a way to lower the rates or at least keep them from getting too high. It doesn’t seem like it’s fast enough because Global Tel link charges the highest of any I’ve ever seen regarding phone rates. The people these high rates impact are those who are simply trying to stay in touch with family members until they can get home.


Keefe Group: Selecting A Reliable Inmates Communications Service Provider

Do you want to find out which company offers the best rate in inmates communications? Want to know why numerous people switch to Keefe Group for inmates communications? There are several reasons why families and their incarcerated loved ones choose Keefe Group as their phone service provider.


Keefe Group is a highly regarded provider of jail and prison phone service. This company strives to ensure customer satisfaction.


For many years, Keefe Group has provided top notch services and products to the corrections institutions across the nation. The company offers a vast array and products and features, including phone service, to jails and prisons around the country and comes highly recommended.


If you are not satisfied with your current service provider, it is imperative that you check out Keefe Group and set up a new account right away. Unlike those other companies that charge outrageously for jail or prison calls, Keefe Group is well known for offering the lowest rates in the industry.


Keefe Group understands the need for families to stay in touch with their loves ones and takes appropriate steps to make it easy for them to do so. You can benefit tremendously by signing up for an account at Keefe Group.


All it takes is a few minutes and easy steps and you can start enjoying a slew of benefits. Once you start using the service and see how much you are saving on calls, you will understand why many people are raving about the company.


Anyone who wants to save big and still be able to keep in touch with relatives, should check out Keefe Group right away. Keefe Group has affordable fees and top notch products and services. The company also has a team of knowledgeable customer service representatives and makes it easy to get support issues resolved promptly.


They’ll help you throughout the account setup process if you encounter any issues. And you can always ask any questions about their service once you have become a customers. Check out Keefe Group and the vast array of products and services the company offers.


A Second Chance At Communication – Telmate

As the world keeps getting modernizing, even those who failed to live up to the social norms will participate in the change. An example of this is that people who have been incarcerated can utilize the latest communicational tools to get in touch with their loved ones. This comes as a courtesy of companies who develop inmate communication systems, such as Telmate.


The Company

Telmate has been in this industry for over 10 years. Their business model is driven by technology improvements that yield high-quality service. The majority of their customers are correctional facilities evenly dispersed throughout Canada and the U.S., which accumulate to over 300 facilities.



This company’s performance is driven by their impact on the society. They firmly believe that inmates have a better chance at improvement if they are connected with positive influences from the outside world. This means that a person who has been incarcerated will be incentivized to do better if they are interacting with their family, friends, counselors, or whoever is guiding them.


Encouraging Safety

Telmate goes beyond helping inmates achieve a positive change in their life. They also work to ensure all the guards and correctional officers are safe. Further, they are a philanthropistic company that gives back to those officials who have fallen victim to the violence. This is done through their programs such as Telmate Fallen Heros and Telmate Cares.


Notable Creations

One of the devices that have not seen improvement in a long time is inmate ankle bracelet. This is why Telmate has designed an alternative called “Guardian”. It operates as a phone app that an inmate can access in order to check in, see upcoming events, meet through video call, and more. In order to break away from the old-fashioned ankle bracelet, this company is trying to implement one of the largest platforms in the world nowadays, smartphones. It is a device that could ultimately be very convenient and cost-effective, as there is no additional hardware to be installed. These types of products have helped Telmate change thousands of lives thus far!


Getting Money From Nothing

Global Tel is a company that tends to take money from people who don’t really have the extra money to throw around. My husband is in prison right now, and phone calls are about the only way that we can maintain a relationship with each other. We write letters, but it’s nice to be able to talk to someone over the phone. The rates for the calls are high, and I simply don’t see why the company charges what they do for a 10-minute call.


Sometimes, I think that it might be better if I just wait out the time he’s in jail for him to come home. I had to pay a fee when I started my Global Tel account, and it seems like there’s always some kind of added fee when I put more money on my account or when I accept a call from him. There is no way that Global Tel needs to charge the rates that it charges. It’s a big company, and if numerous prison systems use the company to allow inmates to make phone calls, then it will make a significant amount by charging decent rates that people can afford instead of trying to get the most out of people.


Calls Dropped All The Time

It seems like the only thing that Global Tel is good at is dropping phone calls. My boyfriend has only been in prison for a few weeks, but it seems like it’s been months because we can never have a decent conversation. I’m spending a lot of money each week on my Global Tel Link account, and I think that the service should be better than what is offered. There are some days when we can have a conversation without the phone hanging up, but most of the time, we get cut off about five minutes into the conversation.


I’ve talked to Global Tel about this issue, but the only thing that the company tells me is that it must be an issue with my phone. I have a landline just so that I can talk to my boyfriend because I know that cell phones tend to lose service. There are other people in the prison who have the same issue, so I know it’s not just my phone or my account. Global Tel doesn’t care about the calls that are dropped. It only cares about the amount of money that it can make from people who are desperately trying to stay in touch with their loved ones.


An Insight on Telmate

Telmate is a top provider when it comes to offering inmates secure communications. Established in 1998, Telmate started its inmate technology services by using the name Pinnacle Public Services. The company has managed to experience massive growth within a short period. Telmate currently serves approximately 300 correctional facilities in both the United States and Canada. The inmate communications company is described as the top inmate provider when it comes to telecom services in the whole of North America.

The innovative and reliable technologies of Telmate are directed towards the attainment of security, efficiencies and control of the inmates. The communication systems offered by Telmate include video visits, phones, tablets, investigator tools and many more. The communication of inmates normally involves creation of connections amongst inmates and their friends and families with calls and video visits. Inmate content is also gotten through watching movies, reading eBooks as well as listening to music. The success of inmates while in prison after getting out is usually tied their communication frequency with family and allies.

Other programs offered by Telmate include Preview Plus, Inmate Voicemail, and also Prepaid Calling. Telmate has acquired a reputation as an efficient and reliable company that also improves the finance life of an inmate. A person can deposit directly trust money for inmates. The amount of money is however limited to $300. Telmate does not impose a transaction fee if money is deposited to a phone account of an inmate. Telmate is headed by a powerful management that is committed to implement the strategic plans and visions of the company. The company also works with an experienced and skilled team of staff who has full understanding about the inmates’ communication industry.

Telmate understands the challenges faced in the inmates communication sector and has therefore committed itself to eliminate such challenges. The inmates’ communication provider company has acquired many contracts in numerous correctional facilities since its inception. Headed by Kevin O’Neil, Telmate serves as a role model to other companies who are in the same industry. The company hopes to make the prison environment a safer and secure place to live in for the inmates as well as staff.


The Fraudulent Global Tel-Link

Global Tel-Link is a phone company that allows prisoners to communicate with the world. However, its customers complain of hidden fees and rates higher than other companies offer. Some tricks the company uses are 1) letting the phone bill the account before the call is picked up, 2) adding illegal surcharges to phone calls, 3) dropping calls in order to charge a second fee for reconnecting them, and 4) billing one call multiple times. Then, the intrastate calling rates are said to be too high. And GTL is expensive in the first place without all this unfairness. Read more on NYTimes to know more about GTL.

GTL reports that it serves over 2,100 facilities in the 50 states, 27 Department of Correction contracts in more than 800 counties, and the Federal Bureau of Prisons. Yet it has a history of illegal billing practices nationwide. New Jersey and Pennsylvania have even taken out class actions against GTL. How much longer will the government tolerate the company’s abuses? Watch this video about GTL on youtube.com

If you are using a phone to connect with someone in any of the following Californian jails, know that the servicing company is GTL. The jails are California DOC, Atwater USP, Coalinga Claremont Custody Center, Alameda County Jail, Alameda County Juvenile Justice Center, Contra Costa County, El Dorado County, Dublin FCI, Glenn County Sheriff Department, Hayward City Jail, Herlong FCI, Humbolt County, Imperial County, Kern County, Lompoc USP, Los Angeles MDC, Los Angeles County, Lake County Jail, Lake County Juvenile Home, Los Angeles Police Department, Mendota FCI, Marin County Jail, Marin County Probation, Placer County, Orange County, Riverside County Jail, San Benito County, San Bernadino County Juvenile, San Diego MCC, San Francisco County Jail, Santa Clara County, San Mateo County, San Joaquin County Juvenile Detention, San Luis Obispo County, Shaffer Community Correctional, Shasta County, Siskiyou County Jail, Solano Probation Juvenile Hall, Solano County, Sonoma County, Stanislaus County, Stanislaus County Juvenile Hall, Terminal Island FCI, Tehama County Jail, USMC Camp Pendleton Brig, Tulare County, Victorville USP, Yolo County Jail, Yuba County Jail, Ventura County CA-Juvenile Probation, and Ventura County Jail. My information for this article comes from https://cases.theclassactionnews.com/global-tel-link-prison-collect-calls/.

View: https://www.youtube.com/watch?v=9leDabb7wBI

FCC Begins Oversight on Inmate Communications

Not too long ago prisons and jails across the country had the freedom to set rates on phone calls and other communication between inmates and the outside world. Some claimed this to be an egregious attack on typically financially poorer families who were unable to visit their incarcerated loved ones.


The FCC, or Federal Communication Commission began to investigate the claims raised by those families affected by the increasingly hiked rates governed by federal prisons and jails. The FCC found the inmates typically could only make collect calls, which meant their families or loved ones had to cover the costs. Since the prisons were left unchecked on who they used as a carrier, this left those footing the bill with a very hefty bill.


In August of 2016, the FCC made their most recent action in a step to limit the rise of inmate calls. They set a rate cap on inmate calls that should substantially decrease how much those calls cost.


Communication companies such as Securus Technologies and Legacy Inmate Communication have stated that they feel the FCC has overstepped its bounds and limited the free market. Those companies will feel the impact levied by the FCC. Their response has been vocally pointed toward history that the FCC has never intervened in communication processes such as this, and in this case, the FCC does not have the authority to intervene.


With the new rate cap set in August of 2016, inmates can expect to see more reasonable costs associated when calling friends and families. With the rate cap enacted, phone calls can be made without exceeding the cap. With the oversight of the FCC toward federal communications, local states still have the right to oversee intrastate calls. Though the FCC has made a step in the right direction, not all inmates will be immune to high priced calls.