It seems like the only thing that Global Tel is good at is dropping phone calls. My boyfriend has only been in prison for a few weeks, but it seems like it’s been months because we can never have a decent conversation. I’m spending a lot of money each week on my Global Tel Link account, and I think that the service should be better than what is offered. There are some days when we can have a conversation without the phone hanging up, but most of the time, we get cut off about five minutes into the conversation.
I’ve talked to Global Tel about this issue, but the only thing that the company tells me is that it must be an issue with my phone. I have a landline just so that I can talk to my boyfriend because I know that cell phones tend to lose service. There are other people in the prison who have the same issue, so I know it’s not just my phone or my account. Global Tel doesn’t care about the calls that are dropped. It only cares about the amount of money that it can make from people who are desperately trying to stay in touch with their loved ones.