If someone is looking for a company with compassion, heart, and sympathy, they need to look elsewhere. They are not going to find it with IC Solutions. They don’t have a heart and they don’t have a soul. They operate under their own power and they don’t answer to anyone, ever. They do things their way and they have a mentality that if people don’t like it, they can do business with someone else. There is no wiggle room with them and there is clearly no customer service. In fact, it would be a shock to me if they even knew how to spell the word customer service.
Let’s look at this link for example: https://www.pissedconsumer.com/company/icsolutions/ic-solutions-shady-fraudulent-company-20141224574304.html. It shows what is going on with IC Solutions in terms of them double charging customers and not providing phone calls. They are an inmate communications provider, and they are supposed to act as a way for inmates to speak to their family, friends, and loved ones while in prison. It is beyond important that this occurs. They do not need to fall down an even more dangerous path in prison or even worse give up all together. Since they don’t know what is going on in the outside world, they might think that people have forgotten about them.
They don’t realize that people are trying to get a hold of them, people care about them, and people want to be there, but they can’t get through because of IC Solutions. IC Solutions is the problem. This causes the prison’s mind, one would imagine, going to a very dark place. They feel hopeless. This is all at the hands of IC Solutions, and they are the ones that have to live with themselves and they are the ones that have to go to bed at night, knowing what they have done and the damage they have caused to people’s lives. Read more about the company on Al.com.
People who have loved ones in the country’s prisons will tell you that getting even essential services such as phone calls to their incarcerated loved ones is very hard. There was a time when it was estimated that making a phone call to the facilities was costing the families up to $14, which is much more than the rates charged for regular phone calls, even when the request is being made out of the state. The question that many people have been asking is why the companies offering these services are charging them so high. Well, the scandal taking place at the Keefe Group is shedding some light into the cause of the price hike.
It has been revealed that the Keefe Group and other companies have been giving bribes to the people who distribute these tenders. In a report by Tampabay.com, the bribes range between $50,000 and $200,000. In addition to these bribes, other costs have to be paid to these invisible hands on a monthly basis. On average, the companies will be paying between $5,000 and $12,000 to the cartels. The revelation is both shocking and enlightening. It helps create an understanding of the high cost of the services, which is happening simply to make up for the money lost in the bribes.
Many issues have arisen as a result of this endemic corruption in the prison system. First is the fact that when companies that are not qualified get the chance to offer these services, they will be offering regular services and compromising the safety and well-being of the people in the system. The same has been seen in the past when weapons have been sneaked into the system and used to commit crimes. The social cost of the corrupt issuance of these tenders is becoming too much for the masses.
There is need to address the issues affecting the sector seriously. Any efforts that are being made to make changes in the system have been met by resistance from the forces that created the need for the bribes in the first place. The changes that have been recommended will overhaul and improve the entire system completely.
When running a business, the backbone of that business is the customers and the people. They are what makes it work. When you have happy customers and happy people, they are going to come back for more and they are going to refer their friends. With IC Solutions, I don’t see anyone referring them anytime soon and for good reason. They are con artists and they are ripping people off left and right. Even worse, they don’t seem to care one ounce about it, and they do not lose any sleep over it. They just keep on doing it because the more they do it, the more money they make.
Money can make people act in a boorish and crazy way. IC Solutions is a jail phone services provider, and they are supposed to act as a way for inmates to speak to those that are missing them and caring about them while they are in prison. Yes, they are in prison, but that does not mean they are just forgotten about and thrown to the wayside. That is not how it works and that is not how the world is supposed to be run. Prison is a second chance for them and it is a chance for them to start their lives over again.
IC Solutions provides important inmate phone solutions at a multitude of correctional institutions across the United States. The IC Solutions inmate phone solutions provide a variety of options for inmates and their loved ones.
First, the IC Solutions phone options include collect calls. Through collect telephone calls, an inmate phones a loved one on the outside. The friends or family member is billed to his or her phone account.
Second, the IC Solutions phone options include a prepaid platform. Through this solution, friends and family members make a prepaid deposit through IC Solutions. These prepaid deposits can be made via the company’s website, by telephoning the company, or by sending a check or money order.
Finally, IC Solutions phone options include a debit system. Through the debit system, an inmate places money onto his phone account. The money typically is conveyed from an inmate’s institutional trust account onto his or her phone account.
There has been a tremendous amount of research undertaken in regard to the importance of ensuring that an inmate can maintain consistent, meaningful contact with friends and family members while incarcerated. Those men and women who maintain these types of connections have better transitions back into society upon release. These individuals are also far less likely to re-offend when released.
The implementation of IC Solutions jail phone services at correctional facilities can have an appreciable impact on lowering the recidivism rate in the United States. In the grand scheme of things, the surest way that an inmate can maintain consistent and meaningful contact with loved ones is using the telephone.
The IC Solutions phone systems also meet the security needs of correctional institutions. They permit correctional agencies the ability to engage in appropriate monitoring of inmate communications to ensure overall institutional security as well as the safety of the community itself.
According to this online news piece, the state prison outside of Jackson has successfully, recently, and fully executed a Mr. Gregory Paul Lawler….who was sixty three years old.
We can see that:
“Lawler was convicted in 2000 of the murder of Atlanta Police Officer John Sowa. Lawler fired on both Sowa and his partner, Officer Patricia Cocciolone, as the officers escorted Lawler’s girlfriend home after a night of drinking. Lawler was convicted on charges of malice murder, felony murder….” (pg. 1, paragraph 1)
There truly is, as they say, no rest for the wicked. Yet who are we to judge in the end? It is not in our hands…..but both fate and time do tell all, and reveal the worst or best in a person.
The UNITED STATES SUPREME COURT has fully summarized the case, and has like wise analyzed the fact that the crime took place in Atlanta, Georgia….and near an apartment there, to be exact. It makes sense. Mr. Lawler was himself from this respected city.
Lawler took over a dozen shots out of his gun. There was a six hour standoff with Lawler and the police. A hostage negotiator was successful in getting Lawler to back down and surrender himself, making something which could have been far worse….far better and more easy to deal with. Justice was found, but the waiting and processing time would not be so quick. As we can see from this specific case, many details were involved…and Lawler remained in prison until his ultimate death.
The widespread availability of phone services for prison inmates across the country has some groups asking if inmates have a right to a reasonable phone rate. With typically few opportunities to produce any income while incarcerated, inmates often turn to their families to top up their commissary and calling card accounts in order to stay in touch with them. Critics of the current system point to this as being a highly regressive tax on the families of inmates. These innocent family members end up footing the sometimes exorbitant bill just so that they can maintain some semblance of a normal relationship with their incarcerated loved ones.
It’s easy to empathize with the families’ plight. If a family with children, living below the poverty line, ends up paying hundreds of dollars per month for the ability to keep the children’s father in their lives, then they are often faced with the decision between paying the cable or utility bill and maintaining contact with their loved one. Regardless of any abstract moral arguments, this is the cold reality that many families face.
The courts respond
Unfortunately for these families, the courts have ruled again and again that inmates have no right to place phone calls from prison. In fact, inmates have no right to even see their families, in any capacity. This reflects the hard realities of prison life. If you’ve earned your stay at a state prison, you’ve done something monumentally contrary to the interests of society.
I’m a firm believer that when it comes to the world, everyone should be working together and working as one. When that happens, the world is a much better place for everyone involved. However, when people go outside of the system, there are real issues and real concerns to be worried about, as there are people with motives of their own. That is IC Solutions, the inmate communications company. They only have their own self interests in mind. Even though people are paying them for a service, as pointed out on pissedconsumer.com, they are not providing that service. They are simply ripping people off left and right.
They have made a pretty good living ripping people and there is no end in sight. I ask myself who are these people? Why are they doing it? What fuels them? I then remind myself that, like most things in life, it is all about money. Money can cause people to do some crazy things and it can cause people to act in ways they normally would not. That does not justify what they are doing, but it is the reality of how they are acting. It does not take a rocket scientist to figure that out.
This is the just one link of many in regards to IC Solutions, as they are the type of company that does not care about their bad reputation, as the song goes. They enjoy it, I tend to believe. They read about it, and they know that there is little to nothing that anyone can do about it in this type of situation. That makes me sad, to be honest. It should not be this bad and it should not reach these levels. There has to be a way to compromise, but how do you compromise with someone that is not willing to?
Prisoners’ rights groups have complained, at one time or another, about just about every aspect of the U.S. prison system. Wardens, administrators and sheriffs walk a fine line between running orderly, safe institutions and maintaining the fundamental rights of prisoners. But the truth is that those who manage prisons, often elected officials, serve the local residents of their communities first and prisoners and their families a distant second. While many of the critics of U.S. prisons and jails voice their concerns loudly, polls consistently show that a large, silent majority of U.S. citizens value law and order above just about any other concern and want to keep the prison system operating more or less how it traditionally has.
Inmate calling, price gouging or valuable privilege?
One case in point is the contentious issue of inmate calling in prisons and jails. For example, in the state of Louisiana, the state itself takes 71 percent of all revenues generated from inmate calling. The parish jails take between 34 and 87 percent. This has the predictable consequence of raising the rates that inmates pay.
Yet the average cost of a phone call in that state is still only about $.15 per minute, a rate comparable with long distance charges on the outside. These rates are historically low by comparison. But another aspect of this debate is that the U.S. courts have ruled again and again that inmates have no right to make phone calls. Thus inmate telephone use itself is best viewed as a privilege, not some form of human right subject to violation.
Prison inmates have the same basic needs as those on the outside. They require food, shelter, medical attention and a way to communicate. Their daily lives are governed by the authorities of the facilities they reside in. The common advantages of life are rationed out to those who are incarcerated. These privileges become very valuable because of the marginal access. Communicating with the outside world is one of the most cherished items that an inmate has. They need this privilege for various reasons. Some are working on their legal situation. They may have recently arrived to jail and want to get out as soon as they can. Others are in for a long stay. They use prison communication as a means to remain in contact with loved ones on the outside. It keeps up their morale and reminds them of why they never want to be in the same situation again. Inmate communication companies have taken full advantage of the opportunity to provide these rare services to prison inmates. They charge a healthy price for their product. They are in a unique situation because their clients do not have the ability to select competition. This means that the service providers are able to set the price for the products at any rate they choose.
Inmate communication providers offer several different plans to their customers. The most common plan is direct debit. Consumers are able to set up an account with the service provider. Charges are deducted from their account as usage builds up. It is a very expensive program. The rates are astronomical compared to regular phone service.
Monthly plans are also available. Lawyers and bail bondsman prefer this method. They conduct regular business with people on the inside. A plan such as this saves them tremendous amounts of money.
Prison administrators looking for new video visitation options for inmates that comes with all of the technical bells and whistles they need should consider consider using the Legacy Icon inmate communications platform. According to Correctional News, Legacy Icon developed a platform that further improves video visitation security and lets prison officials track the income the prison receives from commissions. The new platform allows for video visitation services, according to Correctional News.
The Legacy Icon platform has recording features that are comparable to its competitors. Legacy’s system allows the correctional institution to record inmate visitations to scan for illegal activity, and it includes other features that help reduce fraud. As with all video visitation systems, it will reduce staff and administrative overhead.
The Legacy Icon software system comes with software accounting tools that allow prison administrative officials to keep track of the commissions they receive from the system. Legacy gives prisons competitive commission rates, and offers the families of inmates reasonable prices for their services.
Legacy’s Icon system may require revamping older communications systems. The service also offers Voice over Internet Protocol services. Older correctional facilities may need to upgrade their plain old telephone service before upgrading to the video visitation systems. The inmate communications company also offers video arraignment services for jails and courtrooms.