An Alabama woman is having serious difficulties with Global Tel Link. She has been dealing with the company for eighteen months so she can talk to an inmate in prison. The representatives of the company have put her down and preached to her and she has been placed on hold for as long as two hours. She finally spoke to a representative who gave her a number for the office in Alabama only to discover it was an automated waiting system. Learn more about GTL on action.aclu.org
She has been forced to pay fees for overages she does not believe existed. She keeps a log of all her calls and the length of time she was on the phone. Global Tel Link simply tells her she is wrong and will not review her log. At one point in time she was blocked for an excessively high volume of calls. She is always told she is the one at fault. She feels Global Tel Link is a scammer and a joke and that they know exactly what they are doing. She believes their customers are entitled to a handbook with their rules because all of the representatives tell her something different. Watch this video on youtube.com
She has been told to call the Alabama office numerous times but says all she gets is an incredibly nasty attitude from their supervisors. She even had a woman who started preaching to her about God and told her she would be punished for not following the regulations in her life. The speech she gave to the representative was priceless and she should receive an award. She believes either action is required against Global Tel Link or she should be given the right to use a different company. She has been charged for calls that never went through, insulted and ripped off. Her hands are also tied because there is no other company authorized for inmate calls at her loved ones institution.