Keefe Group: Pioneering Service Delivery in Correctional Industry

Following its founding in 1975, Keefe Group embarked on an aggressive campaign aimed at tapping into a market that many companies had not ventured before: the American correctional facilities. It was a blue business strategy geared towards identifying opportunities that exist in the market and creating demand rather than fighting for demand in an already crowded mainstream American market place. The correctional facilities provided the company with a unique business opportunity marked by a stable market and almost zero competition. This niche market enabled the company to grow in revenue, profit margins and most significantly, in stature as one of the largest companies in the United States. Over time, the company adopted a strategic operational approach aimed at customizing their products and services to meet the ever growing demand from their clients.

Company Profile: Meeting Customer Demands Through Customer-Centered Strategies

During its over four decades of operations, Keefe Group has carved a name for itself as a champion of efficiency and customized service delivery within the American prison industry complex. Their customer-centered focus enables the company meet the unique demands of their numerous customers spread across various correctional facilities in the United States. As an industry pioneer, the company pride itself as the leading supplier of personal and beauty care products, clothing, footwear and jewelry for inmates. Based in St. Louis, Missouri, the company is also the leading supplier of food products to the correctional facilities with numerous brands of food and snacks to its name. Read more about Keefe Group on

By expanding its operations through new subsidiaries and affiliates, Keefe Group managed to add new products and services to its already burgeoning portfolio. The new entities allowed the company to supply other new and unique services such as cable news, games, telecommunication services as well as various technologies to inmates. The company also offers financial management services to its clients


As the pioneer in the industry with a strong reputation and history of quality service delivery in a market with few competitors, Keefe Group’s position as the market leader strategically positions it as the leading contender for tenders. However, the company’s almost monopolistic presence in market has been challenged by authorities, individuals and competitors. This has seen some of the tenders it was awarded opened for competitive bidding. Several allegations of poor customer service and corruption have also been leveled against the company. Read more news on Tampa Bay Times.

The Fraudulent Global Tel-Link

Global Tel-Link is a phone company that allows prisoners to communicate with the world. However, its customers complain of hidden fees and rates higher than other companies offer. Some tricks the company uses are 1) letting the phone bill the account before the call is picked up, 2) adding illegal surcharges to phone calls, 3) dropping calls in order to charge a second fee for reconnecting them, and 4) billing one call multiple times. Then, the intrastate calling rates are said to be too high. And GTL is expensive in the first place without all this unfairness. Read more on NYTimes to know more about GTL.

GTL reports that it serves over 2,100 facilities in the 50 states, 27 Department of Correction contracts in more than 800 counties, and the Federal Bureau of Prisons. Yet it has a history of illegal billing practices nationwide. New Jersey and Pennsylvania have even taken out class actions against GTL. How much longer will the government tolerate the company’s abuses? Watch this video about GTL on

If you are using a phone to connect with someone in any of the following Californian jails, know that the servicing company is GTL. The jails are California DOC, Atwater USP, Coalinga Claremont Custody Center, Alameda County Jail, Alameda County Juvenile Justice Center, Contra Costa County, El Dorado County, Dublin FCI, Glenn County Sheriff Department, Hayward City Jail, Herlong FCI, Humbolt County, Imperial County, Kern County, Lompoc USP, Los Angeles MDC, Los Angeles County, Lake County Jail, Lake County Juvenile Home, Los Angeles Police Department, Mendota FCI, Marin County Jail, Marin County Probation, Placer County, Orange County, Riverside County Jail, San Benito County, San Bernadino County Juvenile, San Diego MCC, San Francisco County Jail, Santa Clara County, San Mateo County, San Joaquin County Juvenile Detention, San Luis Obispo County, Shaffer Community Correctional, Shasta County, Siskiyou County Jail, Solano Probation Juvenile Hall, Solano County, Sonoma County, Stanislaus County, Stanislaus County Juvenile Hall, Terminal Island FCI, Tehama County Jail, USMC Camp Pendleton Brig, Tulare County, Victorville USP, Yolo County Jail, Yuba County Jail, Ventura County CA-Juvenile Probation, and Ventura County Jail. My information for this article comes from


Keefe Group Gives Inmate Communication a Major Upgrade

The Keefe Group is giving a lot of inmates’ access to things on the inside of the prison. I believe that this company has become quite profitable because it allows inmates to get snacks that would not normally be available in a prison. This is a company that also provides commissary products like clothes and shoes. I believe that the

Keefe Group is the type of company that is going to benefit any prison system because it also brings video visitation into place. Read more news on Tampa Bay Times.

The Keefe Group could become one of the best resources for those prison systems that are trying to implement video visitation. This is the new concept that is making it easier for people to stay connected with family. It also lightens the load of the work staff in the prisons. Less staff is used to monitor the visitation. This is something that is going to help the prison systems cut costs. That is why Keefe Group is gaining a lot of attention with the department of corrections.

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The Keefe Group is a company that has been connected to a lot of different products. This company has a lot of other businesses under the Keefe Group umbrella. This is the type of company that provides people with things like jail voice mail and video voicemail. These are the things that have given people on the outside the ability to connect with inmates without going to the prison. This level of convenience that the Keefe Group has used is going to help a lot of people eliminate the travel to the prison.

I have found that more people are interested in using this type of innovation that was created by the Keefe Group. I have used the video voicemail, and i know that this saves me a lot of time. I could not imagine ever driving to a prison on a regular basis when I now have access to the software that was created by the Keefe Group for video visits. This has made staying in touch with family members so much easier. Keefe Group is simplifying inmate communication.

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