IC Solutions is a phone service provider for inmates and families. The company currently serves over 260,000 inmates who are incarcerated in over 230 correctional facilities all over the United States.
There are several ways that accounts can be set up and funded. One way is for a recipient to set up what is termed as a prepaid account. With this arrangement, the recipient deposits money in a prepaid account where the recipient owns the funds. If the recipient wishes to have the money refunded for any reason that is possible with this plan.
A second method of funding a phone plan for an inmate is to set up a debit account where the inmate owns the money that is in the plan. There is no refund opportunity for the recipient, and the inmate cannot have the money refunded to him either unless the inmate is being discharged from prison.
A third calling plan is a collect call, which is successful only if a recipient is willing to accept collect calls and if the phone system of the recipient allows collect calls. Some phone companies restrict the number of collect calls per month, for example, and if the limit is reached, then a caller would have to wait until the following month to resume the calls.
Voicemail messages are allowed only on the prepaid plan, and not on the debit plan.
IC Solutions.com has provided a solid and seamless platform of the inmate to family and friends service that has set the standards for this type of communications. The system provides a real-time audit trail and a 24/7/365 support system covering both the English and Spanish languages.
Advanced investigative techniques are available along with voice biometric identification procedures to identify callers on a scientific basis. Founded in 2002, the company is the leader in the field of correctional facility communications.
It might seem impossible to defeat a large corporation. I know that we are small, and they are huge. It appears that we have no power, but if people start flexing their muscles, we can do something. We have gotten big networks to fire people who have broken the law, and we have gotten cities to stop contracting with banks involved in things we do not agree with. Here are four reasons I think we should hit Global Tel-Link, too.
Global Tel-Link has been caught possibly stealing from people. The connection is not totally clear, but from data collected by topclassactions.com, many people have received bills with added minutes and fees that did not belong there. Most of these people paid because they trusted the company, making this a crime.
The company promotes itself as an inmate communication company that only wants to help inmates and provide a way to talk to loved ones. According to globaltellinkreviews.com, this is a lie as most of the people who use this company are forced to make sacrifices to make these calls since they do not make much money.
Most of the dirt on this company has been exposed for some time now. We know what the people at GTL have been up to, yet they are still fighting back. The FCC tried to put a cap on the company and the high rates, but they said this was unfair. The company actually fought the cap and won, for the most part. Global Tel-Link has also tried to deny any wrongdoing and claim that the miscalculated bills were errors. I hope that others join me in voicing their discontent with this company that needs to pay for its crimes.
If someone is looking for a company with compassion, heart, and sympathy, they need to look elsewhere. They are not going to find it with IC Solutions. They don’t have a heart and they don’t have a soul. They operate under their own power and they don’t answer to anyone, ever. They do things their way and they have a mentality that if people don’t like it, they can do business with someone else. There is no wiggle room with them and there is clearly no customer service. In fact, it would be a shock to me if they even knew how to spell the word customer service.
Let’s look at this link for example: https://www.pissedconsumer.com/company/icsolutions/ic-solutions-shady-fraudulent-company-20141224574304.html. It shows what is going on with IC Solutions in terms of them double charging customers and not providing phone calls. They are an inmate communications provider, and they are supposed to act as a way for inmates to speak to their family, friends, and loved ones while in prison. It is beyond important that this occurs. They do not need to fall down an even more dangerous path in prison or even worse give up all together. Since they don’t know what is going on in the outside world, they might think that people have forgotten about them.
They don’t realize that people are trying to get a hold of them, people care about them, and people want to be there, but they can’t get through because of IC Solutions. IC Solutions is the problem. This causes the prison’s mind, one would imagine, going to a very dark place. They feel hopeless. This is all at the hands of IC Solutions, and they are the ones that have to live with themselves and they are the ones that have to go to bed at night, knowing what they have done and the damage they have caused to people’s lives. Read more about the company on Al.com.
People who have loved ones in the country’s prisons will tell you that getting even essential services such as phone calls to their incarcerated loved ones is very hard. There was a time when it was estimated that making a phone call to the facilities was costing the families up to $14, which is much more than the rates charged for regular phone calls, even when the request is being made out of the state. The question that many people have been asking is why the companies offering these services are charging them so high. Well, the scandal taking place at the Keefe Group is shedding some light into the cause of the price hike.
It has been revealed that the Keefe Group and other companies have been giving bribes to the people who distribute these tenders. In a report by Tampabay.com, the bribes range between $50,000 and $200,000. In addition to these bribes, other costs have to be paid to these invisible hands on a monthly basis. On average, the companies will be paying between $5,000 and $12,000 to the cartels. The revelation is both shocking and enlightening. It helps create an understanding of the high cost of the services, which is happening simply to make up for the money lost in the bribes.
Many issues have arisen as a result of this endemic corruption in the prison system. First is the fact that when companies that are not qualified get the chance to offer these services, they will be offering regular services and compromising the safety and well-being of the people in the system. The same has been seen in the past when weapons have been sneaked into the system and used to commit crimes. The social cost of the corrupt issuance of these tenders is becoming too much for the masses.
There is need to address the issues affecting the sector seriously. Any efforts that are being made to make changes in the system have been met by resistance from the forces that created the need for the bribes in the first place. The changes that have been recommended will overhaul and improve the entire system completely.